Privacy Policy
Last updated: 2026
1. Who we are
Prestige Clean is an exterior cleaning company based in Gloucestershire, serving Stroud, Gloucester and the surrounding area. For the purposes of this privacy policy, "we", "us" and "our" refer to Prestige Clean.
2. What information we collect
We collect only the information necessary to respond to your enquiry or carry out cleaning work. This may include:
- Your name and contact details (phone number, email address and address)
- Details about the services you are interested in
- Property access information relevant to the work
- Any photographs or notes taken during a survey or clean
- Payment and invoicing information where work is completed
3. How we use your information
We use your information to:
- Provide quotes and respond to enquiries
- Schedule and carry out cleaning services
- Communicate with you before, during and after a visit
- Keep records for insurance, accounting and warranty purposes
- Send occasional service reminders, only where you have agreed
4. Legal basis for processing
We process personal data on the basis of contract (to carry out work you have requested), legitimate interest (to manage our business and respond to enquiries), and consent (where you have opted in to marketing communications).
5. How we protect your data
We store data securely using password-protected devices and cloud services with appropriate encryption. Access is limited to authorised personnel only. We do not sell or share your information with third parties for marketing purposes.
6. Third parties
We may share limited information with trusted third parties only where necessary, such as accountants, insurers, payment processors and scheduling tools. All third parties are required to keep your information secure and use it only for the agreed purpose.
7. How long we keep your data
We keep your information for as long as necessary to complete the work, fulfil legal obligations and support any warranty or insurance claim. After this period, data is securely deleted or anonymised.
8. Your rights
You have the right to:
- Request access to the personal data we hold about you
- Ask us to correct inaccurate information
- Request deletion of your data in certain circumstances
- Object to or restrict how we use your information
- Withdraw consent for marketing communications at any time
9. Cookies and analytics
Our website may use cookies and similar technologies to improve your experience and understand how visitors use the site. For more information, please see our Cookie Policy.
10. Contact us
If you have any questions about this privacy policy or how we handle your data, please contact us at info@theprestigeclean.co.uk or call 07960 171932.